Refund and Returns Policy

Effective Date: 01st August 2024

At Geelimz Shop, we strive to ensure your satisfaction with every purchase. If for any reason you are not satisfied with your order, please review our refund policy below.

  1. Eligibility for Refunds
  • Product Condition: To be eligible for a refund, items must be returned in their original condition, unused, and in their original packaging.
  • Time Frame: You must request a refund within 3 days of receiving your order.
  1. Non-Refundable Items
  • Custom or Personalized Items: Products that have been customized or personalized are not eligible for a refund.
  • Sale Items: Items purchased on sale or with a discount code are non-refundable.
  1. How to Request a Refund To initiate a refund, please contact our customer service team at Phone No. +94 71 472 7404 or info@geelimzshop.com. Include your order number, reason for the refund, and any relevant details.
  2. Return Shipping Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
  3. Processing Your Refund Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 days.
  4. Exchanges If you wish to exchange an item, please follow the same steps as requesting a refund. Exchanges are subject to product availability.
  5. Contact Us For any questions regarding our refund policy, please contact us at info@geelimzshop.com.