Thank you for shopping at Geelimz Shop. We want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your options regarding returns and exchanges.
- Eligibility: We accept returns within 7 days of the purchase date. To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.
- Non-returnable Items: Certain items are non-returnable, including but not limited to opened software, custom orders, and items marked as final sales.
2. Process for Returns
- Contact Us: To initiate a return, please contact our customer service team at email@example.com within the specified return period.
- Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number. Please include this number on the outside of the package.
- Packaging: Securely pack the item in its original packaging, including all accessories and documentation.
- Shipping: Ship the item to the address provided with the RA number. The customer is responsible for return shipping costs.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to the original method of payment.
- Timing: Please allow 14 business days for the refund to appear in your account.
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement.
5. Contact Information
If you have any questions about our return policy, please contact us at [insert contact email].
6. Changes to the Return Policy
Geelimz Shop reserves the right to update or modify this return policy at any time. The latest version will be posted on our website.